Job Description

• Candidate should be willing to work flexible shift timings.
• Should have experience working with global clients.
• Should have total 8 years of relevant experience in infrastructure.
• Should be involved into Project/Transition Management activities from past 5 or 7 years where he is PM from past 5+ years.

Key Responsibilities

• Responsible for crisis management, process management, SLA adherence, service improvement, value adds, etc. specific to his/her business unit – responsible for ensuring stability.
• Technical background preferred – should be comfortable and must know at least one OS flavor (UNIX, Windows), VMware, Storage and Backup background would be an added advantage.
• Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams.
• Excellent confidence level and good attitude – mandatory – Interaction is required at senior business level and internal delivery teams.
• Should be customer facing and have a friendly personality.
• KRA – Zero Escalation, Zero Surprise and Negotiator with the Customer.
• Preferred ITIL and Six Sigma background.
• Must have project management skills.

Skills Required

• Five years of previous project management (due diligence, transition, delivery) experience.
• Proficient with Project Management Tools including MS Project, and MS Office Suite.
• Solid knowledge of and demonstrated experience in project management processes and methodologies.
• Knowledge of and demonstrated experience in the project lifecycle.
• Crisp communication and presentation skills.
• Well-developed negotiation and relationship skills.
• Ability to build consensus.
• Detail and big picture orientation.
• Ability to manage multiple tasks in parallel.
• Strong interpersonal skills.
• ITIL certified.
• Project Management Professional (PMP) or PRINCE2 Certification preferred.
• Experience in Agile project management desirable.