ITNEXT: Asia Pacific Organizations Lead The World In Optimizing CX Strategy
Optimized CX strategies, collaboration on CX design and the ability to capture data on the psychology of customer[...]
Apr 16, 2020
ITNEXT: The Enablers Of The New Normal
The first article in a series based on a research we did among IT managers about what they[...]
Apr 10, 2020
ITNEXT: India Leads APAC In CX Tech Investment: Study
India is focusing on mobile and video as key communication channels to boost Customer Experience (CX) in 2020[...]
Apr 09, 2020
ITNEXT: More Than 1 In 5 SMBs Lacks Proper Data Protection
C-level executives’ primary data protection concerns diverge by sector – Data security and encryption are most important in[...]
Apr 03, 2020
Nikhil Taneja: Preserving Business Continuity During Coronavirus Pandemic
Organizations need to test continuity plans and ‘what-if’ scenarios, have a ready-to-implement incident response plan and take a[...]
Apr 02, 2020
Rajesh Maurya: Strategies For Navigating Challenging Times
CSOs need to ensure that security and productivity remain resilient irrespective of normal or extraordinary circumstances[...]
Mar 27, 2020